KC Automations: Difference between revisions
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Revision as of 18:50, 19 October 2025
In order to facilitate routinary tasks, there are some online tools than can ease that work. They allow you to interact with multiples online services and create a complete automation that can accept an input from any online service and send the information to another service. In that way, you can do automatically complex workflows. Example:
- Get email content from new emails of the customer service Gmail account
- Get company FAQs from the online documentation
- Send to chatGPT both the email request and the company FAQs and ask it to create a text with the response to the customer
- Send this response to:
- company API, to have it stored
- Gmail, in order to create a draft response email for the customer